As a bail bond agent, you already know how important it is to be there for any person who calls your business line regardless of the time of the day because your services can determine if he/she will remain in police custody or not. Every client who calls your business line any time of the day expects to speak to responsive, reliable, and professional individuals who can offer him/her bail services as soon as possible to stay out of police custody.
A missed call for a bail bond agent or company is a missed business opportunity, but you can prevent all this from happening and help someone stay out of police custody before his/her case hearing.
To stay competitive and remain reputable, you should consider outsourcing 24-hour answering services to avoid the risk of losing these new potential business leads that pop up in the form of a call or message in any of your communication channels. Here are the reasons why you should consider outsourcing an answering for your bail bond company regardless of its size:
They Offer Bilingual Services to Target a Wider Market
One benefit you cannot overlook when you team up with an answering service is the ability to speak with people who don't speak English like your receptionists. Sometimes a non-native client can call your office line, expecting you to talk to someone who understands his/her language and the need for bail.
As a bail bond agent, you must agree that you have had to deal with one or two non-native speakers, which for sure is challenging. Most non-native speakers seeking bail bond services will not hesitate to look for another alternative if they cannot create a rapport with your office receptionist in their preferred language.
To avoid losing these kinds of business opportunities to outgrow your competitors and increase your company's profit, you should consider partnering with an answering service that offers bilingual or multilingual services.
A competitive and credible bail bond company answering service will come with a team of translators who can speak fluent Spanish, French or German to translate your clients’ needs to you. Also, a potential client feels at ease and confident of the best services when he/she is speaking to a live person who can understand his/her language.
Do not let solvable language barrier issues affect your ability to extend your services to non-native speakers who are several in this region. An answering service with bilingual virtual agents can help you reach a broader market by attracting clients who cannot speak fluent English like you or your office team members.
They Offer Customized Plans
Working with answering services as your right-hand man in a bail bonds company also allows you to customize your services according to your clients' needs and concerns. People seeking bail bond services have different problems, which means you should address each person accordingly.
Avoid generalizing your clients' needs to provide them with a general solution as most bail bonds agents or companies do since they can't simultaneously offer an individualized solution to their problems and needs. Doing that can make you lose more business opportunities than you’re attracting.
You might even end up shutting down your business because most of your competitors offer individualized plans to their potential and current clients. If you want to catch the attention of more clients and equally satisfy their needs or concerns, an answering service could be the remedy you need.
Find an answering service that can provide customized plans to your prospective clients to satisfy their specific concerns accordingly. Professional answering agents can make this incredible idea possible for excellent customer service to boost your bail bonds company reputation.
When a client calls your office number, the answering agent who will respond to the call will carefully listen to his/her needs and offer a personalized solution or plan that suits him/her best. Personalized or customized plans make your client feel understood and happy with your services.
Customized clients' solutions or plans are an excellent marketing strategy in a bail bond company to attract more clients. When an arrested person or his/her friend calls your office number, they expect you to provide a suitable solution based on their specific and unique cases or needs. In that case, you should be ready to negotiate with him/her for the best reasonable terms as long as he/she will appear in court on the required date and time.
To increase your clients' loyalty and stay a step ahead of your competitors in this competitive industry, you should work with an answering service that offers customized plans to your current and new clients.
A bail bond answering service that offers customized plans will be there to provide a prompt solution to your clients' needs in whichever means or channel of communication they choose to communicate with you, for example:
- Messages
- Calls
They Help You Take Charge of Your Communication Channels 24/7
One way to stay on top of your incoming and outgoing clients' calls 24/7 is to retain the services of an answering service in your bail bonds company. Handling clients' calls and messages in a bail bonds company can be challenging and time-consuming, especially for receptionists without the experience of dealing with several client calls simultaneously.
Apart from that, in-office receptionists can only work for a limited number of hours In a day, which means after work hours, your prospective clients' incoming calls will go unanswered. When your receptionist leaves the office at 5 pm, your answering service agents will take charge of your communication channels overnight and during the day if you want to.
An arrest can occur even at midnight or during weekends when your office is closed. When that happens, the arrested person will want to post bail as soon as possible to stay out of police custody as his/her case continues.
By outsourcing a 24/7 answering service in your bail bonds company, you won't have to worry about clients who might call your office or business line while you and your receptionist are asleep at night. A reliable and credible bail bonds company knows that taking care of their clients' needs is critical regardless of the time or hour they decide to make a call.
To ensure no client goes unattended whenever they call your business number, you should retain the services of a 24/7 answering service in your company. In addition, you can take advantage of a 24/7 bail bond answering service to attract new clients to your company and make business deals when your competitors are asleep.
In addition, a 24/7 answering service will provide you with all-time connectivity with your potential and current clients in whichever way they choose to contact you after work hours and during holidays.
Reduce Your Company Expenses and Allows You to Spend More Time on Other Critical Issues that Matters
Although responding to your clients' calls and messages is important, there might be more critical managerial issues in your bail bonds company that you may want to handle without interruptions. For instance, if your office team finds it challenging to deal with walk-in clients and respond to incoming clients' calls simultaneously, you need an answering service.
Responding to incoming clients' calls and messages on various chat platforms can be challenging and time-consuming, especially if you have few receptionists in your office. Instead of spending a lot of time responding to your incoming calls and emails, your office team can focus on other managerial tasks to increase your company's efficiency and customer experience.
Your answering service agents will be there to respond to your clients' routine and basic questions about bail bonds services and your company's location to give your in-office team members adequate time to deal with other walk-in clients.
If you want to hire new in-house office receptionists, you have to increase your office space to accommodate them, which is expensive. Furthermore, you also have to train the new receptionist on various aspects concerning how to respond to your prospective clients' concerns professionally to make them confident in your services.
Not forgetting, hiring in-house receptionists means you are ready to pay for their holidays, graveyard shifts, and overtime which is also a costly expense to your bail bonds company. However, retaining the services of an answering service can help you cut all these unnecessary expenses to increase your company's yearly revenue.
An answering service reduces your bail bonds company overheads and helps you save more money in the long run because you don't have to increase your office space or buy new equipment to enhance your customer service.
Most answering service providers out there will charge you depending on the cumulative amount of time they will spend talking with your clients monthly, which is cheap and reasonable because some days there are a few calls or no call at all.
Reduces Your Caller's Waiting Time and Captures New Potential Business Leads
When a defendant or an arrestee calls your business line, he/she expects a fast response. No one likes listening to a ringing phone call when they need urgent services, especially when they are in police custody for a severe criminal allegation.
Since time is of the essence for a defendant or an arrestee calling your business line, he/she is likely to seek alternative services from an available bail bond company that can respond to his/her call without delay.
Having an answering service in your bail bond company is a great idea to ensure none of your potential clients will have to wait in line for a call response. Every customer wants to feel appreciated and respected when they seek the services of your bail bond company.
Several bail bond companies lose potential business deals because their receptionists cannot promptly respond to the incoming clients' calls and help other walk-in clients simultaneously. However, you can choose to stand out and make your company's customer service unique by partnering with an answering service to handle call overflows in your office and reduce callers' waiting time.
An answering service in your bail bond company will enable you to respond to more clients' calls because no call will go unanswered, which means more business deals and a positive reputation for your company.
They Offer You Appointment Scheduling Services
In addition to responding to your callers' needs when you could otherwise be unavailable or busy, an answering service can improve your office organization since you will also enjoy appointment scheduling services. Missed appointment for a bail bond agent or company is the same as a missed business opportunity.
Based on your calendar and plans, an answering service can ensure you will never miss any important meeting or appointment in the future. Modern answering service providers come with appointment scheduling software that allows their agents to schedule appointments on your behalf as long as they have your calendar.
After scheduling appointments, the answering agents will also make outbound calls to every client to give them a heads up about the upcoming meeting date. If there is an emerging issue or need to reschedule an appointment, your answering agents will address these issues with your clients to avoid unnecessary inconveniences.
Apart from appointment scheduling services, most answering service nowadays will also offer you the following services for the betterment of your bail bond company:
- Emergency response
- Essential client support
- Event registration
- Payment processing
The answering service you will choose to hire can securely offer you the above services according to your company's internal regulations and protocols which you will provide them. If you want the answering agents to use particular phrases and terms related to your business due to legal restrictions or liability reasons, they will do as you wish.
Conclusion
In conclusion, bail bond answering services aim at improving your customer service to see your business progress by attracting new leads and ensuring every caller is satisfied with your services.
You cannot overlook the above benefits of having an answering service in a bail bond company if you are looking to invest in this modern way of handling clients' concerns on your company's communication or chatting platforms.
Give yourself and your employees a break from the exhausting task of handling incoming and outgoing clients' calls to create adequate time on other critical aspects of your company’s customer service to outshine your competitors.